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-- Blaise Pascal, "Lettres provinciales", letter 16, 1657
Letter writers should have the courtesy to take the time.
But seriously, I really think you should expand the paper.
1) This to confirm that your new communication system apparently works.
2) Your article was too long
3) Anne Hines (author) wrote: "Everything worth saying has been said before at least once. And everything not worth saying has been said even more often than that."
4) Personally, I think you've got the major premise wrong: its not that everyone should be given the chance to speak, but that everything worth saying should be said. In the end, the limits for letters will be set (driven) by the economics of whatever your newspaper can afford to publish. Brevity will be dictated by money, so when you choose which letters to publish, choose wisely.
I don't have time to read the newspaper everyday, but the section that I find myself always going back to is the editorial page. And especially the Letters to the editor. My preference would be shorter letters, especially if you can get opposing viewpoints.